Bio: I'm a leader in Customer Success with over 13 years of diverse experience in multiple countries, industries and roles. I have successfully transitioned my career from management consulting at a Big4 firm to VP of Customer Success at a startup. I am currently a Holistic Career Coach for Customer Success and Tech professionals.
Intention: My goal is to help professionals realize their full potential with realistic 1:1 coaching that addresses all aspects of their life. Whether you are just starting out, transitioning your career, or attempting to become a leader, I will work with you to define a clear path to success.
Coaching method : When you work with me, our first step together will be to understand what
success actually means to you. This is a often a responsibility that Customer Success Managers have
toward their customers, but we often forget to do the same for our
own careers. We are our own customers in life, and should have a success plan for ourselves too!
I will help create a custom success plan for you, which clearly visualizes your goal, unpacks your
circumstances to address root causes,
and defines clear actionable steps to achieve your goal.
Book a session
Customer Success Manager
I was new to Canada and was looking for a career transition after a contract role in Banking. Bhumika helped me explore a career path in Customer Success. Her guidance was immensely helpful in landing my first CSM role, which aligned with my skills and aspirations. Bhumika continues to mentor me through my challenges that I face as a CSM. Her constant support has motivated me to learn far greater things than I would have thought myself capable of. Often, she shares valuable knowledge, resources and personal experiences that enable me to succeed in the role!
Customer Success Leader
Bhumika was an amazing Customer Success coach. She offered great insight, provided helpful resources, and held me accountable to achievable tasks after every meeting that guided our next session. She not only helped me improve in my field, but also made introductions to her network that helped me land my role as a CS leader!
Senior Account Executive
Bhumika has the gift of seeing the brilliance in others and helping them quickly realize their potential in Customer Success. Her expert coaching and empathetic approach helped me from the very start of my career in Success to advance within one year into a leadership position.
Inside Sales Rep
Bhumika provided wonderful support and guidance in every session together. She helped me overhaul my resume, improving it significantly. She connected me to online CS platforms and groups. As well, I gained insight on interview best practices. I received a lot of value from Bhumika and feel much more confident in my next steps because of the knowledge I've gained from her!
The best thing about Bhumika’s sessions is that you discover your actual needs and priorities in a job. I kept trying to apply for jobs and then discovered that these jobs wouldn’t work for me and my priorities, realizing this saved me a lot of time and energy spent in the wrong direction. One very important benefit that I gained from the sessions on both professional and personal levels is confidence, I tried to work on my confidence before.. a lot... But she managed to change the way I look at myself and I can’t be more thankful for her.
I had been a technical individual contributor for 8 years and was looking to level up in my career. Bhumika's own experience working her way up from an IC to a leadership role was extremely helpful as she empathised and provided actionable feedback as I navigated this unfamiliar terrain. Her background in Customer Success shed light on clear and concise communications, tight feedback loops, and action-driven lean meetings. This coupled with her ability to listen patiently, make you feel heard, and not overwhelming you with a lot of advice and action items has been really effective. I would definitely recommend her as a mentor and coach if you are in a similar stage.
Personal Security Specialist
I was trained by Bhumika Arora to pawvide a multitude of pawsonal support services. She taught me to believe in my self, to take life one treat at a time, and to paws every so often to smell the roses.